THE DAVIDSON DIFFERENCE

LISTEN GENEROUSLY

Listening is more than simply “not speaking”.  Show people we care and respect them by giving them our undivided attention.  Be present and engaged.  Quiet the noise in your head and let go of the need to agree or disagree.  Suspend your judgment and be curious to know more, rather than jumping to conclusions. Above all, listen to understand.

SPEAK STRAIGHT

 Speak honestly in a way that moves the action forward.  Say what we mean, and be willing to ask questions, share ideas, or raise issues that may cause conflict when it’s necessary for team success.  Address issues directly with those who

are involved or affected.

PAY ATTENTION TO THE DETAILS

Missing just one detail can have an enormous impact on a deal.  Be a fanatic about accuracy and precision.  The goal is to get things right, not simply to get them done.  Double check your work.  Get the details right the first time.

BE PROCESS‐ORIENTED

Learn the standards and procedures that support our ability to perform with consistency. Utilize checklists to ensure that our work is through and complete.  Strong processes are the foundation of organizational success.

EMBRACE CHANGE

What got us here is not the same as what will get us to the next level.  Get outside our comfort zone, rather than stubbornly hanging on to old ways of doing things.  Be open to new approaches, including trying on new perspectives or points of view.

ASK GOOD QUESTIONS

The quality of the answers you get is directly related to the quality of your questions.  Be curious, ask thoughtful questions, and listen intently to the answers.  Be more interested in asking and listening than in speaking.  Every day is an opportunity to learn more and to up our game.

COMMUNICATE PERSONALLY

 Pick up the phone.  Meet face‐to‐face.  When delivering difficult or complex messages, or in emotionally charged situations, speak “live” versus hiding behind e‐mail or voicemail.  The best way to build relationships is  through real dialogue.

CREATE A TONE OF WARMTH AND FRIENDLINESS

More than anything, our Buyers and Sellers are buying our expertise.  Become an expert and constantly challenge yourself to learn more.  Share what we learn by coaching, guiding, teaching, and mentoring others.  Sharing knowledge strengthens our team.

BE HUMBLE

Work from the assumption that people are good, fair, and honest, and that the intent behind their actions is positive.  Set aside our own judgments and preconceived notions.  Give people the benefit of the doubt.

CREATE MEANINGFUL PERSONAL RELATIONSHIPS

 Everything we do is built on trust and trust is built on relationships. Take time to connect with our Buyers and Sellers, and the community.  Strong relationships enable us to more successfully work through difficult issues and challenging times.

ASSUME POSITIVE INTENT

 Work from the assumption that people are good, fair, and honest, and that the intent behind their actions is positive.  Set aside our own judgments and preconceived notions.  Give people the benefit of the doubt.  


BE A BRAND AMBASSADOR

 The image we present reflects upon our Buyers and Sellers reputation just as much as it does our own.  Be passionate about The Davidson Group.  Take pride in the image we present.

MAKE A DIFFERENCE

Be an active part of our community.  Give back by contributing our time, effort, and where appropriate, our money, to make our community better.  Every little bit matters.  We can and do make a difference.

KEEP THINGS FUN

While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work.  Stuff happens.  Keep perspective.  Don’t take things personally or take ourselves too seriously.  Laugh every day.